The Ragged Robin, Godalming – Access Statement
Introduction
A 19 bedroom, 17th century coaching inn, owned and operated by Heartwood Inns Limited, located on the edge of historic Godalming.
Recently refurbished to a four-star standard of accommodation and with a pub and restaurant in keeping with Heartwood Inns.
Pre-arrival
Information can be found on: www.raggedrobingodalming.com
Telephone: {{phone}}
Email: reservations.godalming@heartwoodinns.com
The Inn is located on Guildford Road, 1 mile to the East of Godalming.
Taxis can be ordered from the Inn and our team are pleased to help with this.
Arrival & car parking facilities
We have a large car park for circa 80 cars. GU7 3BX. Access is gained off Guildford Road. The car park is a tarmac finish with parking bays outlined in white paint. Two marked spaces are set aside for accessible parking. One additional space is set aside for the charging of electric vehicles.
We respectfully request that customers park in designated parking bays.
Meadrow pay and display car park GU7 3JF is located 1 minutes’ drive from the Inn, or 4 minutes walk.
Main entrance (from car park)
The main entrance from the Inn car park is at the front of the building. Access is on ground floor level, with a slight include from the car park. There are no steps. There is a separate entrance for checked in residents, with a main door into a lobby, which opens outwards and can be activated by a push button system.
Entrance from Towpath
There is an additional pedestrian entrance to the property from the towpath on the River Wey at the end of the garden. Guests wishing to avoid steps can follow the paved path through the garden from the river, and around the side of the building, entering through the main entrance.
Staff are always on duty to assist if required and, as a minimum, will be located at the restaurant host stand and main bar.
Registration
Guests who have booked overnight accommodation can register either at the Check In Station, located to the left of the front (main) bar within the Inn or we can complete the registration process at a table.
Our registration process is paperless and is completed on one of our portable tablets.
Room keys are available either as a digital key on your mobile phone or as a credit card size plastic key. Both will provide access to your bedroom and any other door required to give access to your room.
The Ground Floor
The Pub and Restaurant are located on the ground floor, and level access is provided to the whole ground floor.
Floor surfaces vary between ceramic tile and timber.
There is matting in the exit doorways.
Seating is available in various spaces around the bar and restaurant.
We are dog friendly and allow dogs in the bar. Assistance Dogs are welcome in the restaurant area whereas unfortunately pets are not permitted.
Background music is played continually at low volume.
There is ample space in which to move around and seating can be moved to accommodate as necessary.
Waiter service is offered throughout the ground floor and specific dietary needs are catered for. Room service is not provided.
A ‘no smoking’ policy is in effect throughout. This policy includes the smoking of e-cigarettes and any such similar devices as well as all other tobacco products.
Baby changing facilities are available in the Accessible Toilet.
Toilet facilities
There are ladies, gentlemen’s and accessible toilets on the ground floor, situated towards the rear of the restaurant. There are additional guest toilets from the garden and rear dining room, accessed at external ground level.
The accessible toilet has a ceramic tiled floor, emergency pull cord and baby changing facilities. Support rails are situated in the Disabled Access Toilet. Coat hooks are provided however guests are responsible for the safety of their belongings.
Bedrooms
There are 19 bedrooms at the Inn, of which 6 are on the ground floor and are a variety of room types, offering different features and room size.
There are 13 bedrooms on the first floor, accessed by 20 steps from ground to first floor.
Our 1 accessible bedroom is located on the ground floor. Level access is provided to this room.
Our ground floor rooms have wooden floors and wood effect bathroom floors.
All other bedrooms are carpeted with wood effect bathroom floors.
Some, but not all, beds can be either doubles or twins.
All bedrooms have seating, desks, cordless kettles, irons and boards, televisions with casting solution and telephones.
There is a safe in each room and a fridge in which we provide bottled water and milk.
Our menus cater for specific dietary requirements.
Well behaved dogs and assistance dogs are welcome.
If advised of assistance being required in the event of an emergency, a staff member will knock on the bedroom door to assist with any evacuation.
All bedrooms are designated as non-smoking areas. This policy includes the smoking of e-cigarettes and any such similar devices as well as all other tobacco products.
Bathrooms, shower-rooms and WC
All bedrooms have en-suite bathrooms which, due to the age of the building, vary in shape and size. All bathrooms have a walk in shower with a small step for access. Some bathrooms have a bath tub as well as the shower.
We have details of each room and can assist with specific requirements.
Patio area / external seating
There is an external patio seating area at the rear of the Inn. Level access is gained from the carpark. There is a garden to the rear of the property. Access is gained either at ground level from an external, paved, pathway or via the Inn. There is ample space in which to move around.
Waiter service is offered throughout and specific dietary needs are catered for.
Fire Alarm
There is an external patio seating area at the rear of the Inn. Level access is gained from the carpark.
There is a garden to the rear of the property. Access is gained either at ground level from an external, paved, pathway or via the Inn.
There is ample space in which to move around.
Waiter service is offered throughout and specific dietary needs are catered for.
Contact telephone & email address
- Address: The Ragged Robin, Guildford Road, Godalming, GU7 3BX
- Telephone: {{phone}}
- Email: reservations.godalming@heartwoodinns.com
- Web: www.raggedrobingodalming.com
- What3words: ///deals.runner.baking
- Grid references: 51°11’46.6″N 0°35’35.1″W
- Hours of operation: 365 days per year, 24 hours per day