Frequently Asked Questions

Our accessibility statement provides detailed information about the facilities and access at The Ragged Robin. If you have specific requirements or need further assistance, we recommend contacting the pub directly. The team will be happy to discuss your needs and offer tailored advice to ensure your visit is as comfortable as possible.

We close the bar at 11.00pm (10pm on Sunday) to all our guests with last orders called 20 minutes before.

Our cancellation policy depends on the rate plan you selected at the time of booking. Full details can be found in your booking confirmation or by checking the terms on the package you book. If you’re unsure, feel free to contact us directly on reservations.godalming@heartwoodinns.com and we’ll be happy to help.

Dogs are very welcome at The Ragged Robin, with designated spots in the pub, water bowls, free treats and even a Sir Woofchester dog menu. Staying over? Our dog friendly rooms include a cosy bed, treats and access to a dog wash for just £20 per stay for up to two dogs.

Heartwood Inns are part of Heartwood Collection – an award-winning group of cosy pubs and lively brasseries at the heart of their communities, serving fresh, seasonal food. With over 25 years of experience, we’ve grown into a vibrant, expanding collection of premium pubs and Brasserie Blancs. Our buzzing kitchens and welcoming spaces are brought to life by passionate people, all united by a love of great food, genuine hospitality, and unforgettable moments.

All Heartwood Inns, including The Ragged Robin, have been proudly cashless for several years. This means we do not accept cash payments. However, we welcome all major debit and credit cards, as well as contactless and mobile payment methods. Going cashless allows us to serve you more efficiently, reduce waiting times, and create a safer environment for both our team and guests.

We have a large car park for circa 80 cars. GU7 3BX. Access is gained off Guildford Road. The car park is a tarmac finish with parking bays outlined in white paint. Two marked spaces are set aside for accessible parking. One additional space is set aside for the charging of electric vehicles. We respectfully request that customers park in designated parking bays. Meadrow pay and display car park GU7 3JF is located 1 minutes’ drive from the Inn, or 4 minutes walk.

Our opening hours can be found by clicking here

The Ragged Robin is easily accessible from Guildford and London by train, with Farncombe Train Station just a ten-minute walk away. The nearest public transport links to The George & Dragon are: Farncombe Railway Station: The closest station, just 0.7 miles away. Godalming Station: 1.4 miles away. Shalford Station: 1.9 miles away.

For the sake of Sat Nav, our postcode is GU7 3BX – What3words: ///deals.runner.baking – Grid references: 51°11’46.6″N 0°35’35.1″W

While many traditional hotels allow guests to charge food and drink to their room, as a pub with rooms, we kindly ask guests to settle their food and drink bill at the time of purchase, either in the bar or restaurant. This simple approach means there’s nothing left to pay when you check out, making your departure quick, smooth, and stress-free. It also ensures complete clarity—so you can be confident that all charges are accurate and accounted for as you go.

We would be delighted to talk with you about a group booking for accommodation. Terms and conditions vary subject to the size of the group and as you’d expect, bookings are subject to availability. Please contact us at reservations.godalming@heartwoodinns.com

We kindly ask guests to check out by 11:00am on the day of departure, so we can prepare the rooms for new arrivals. If you’d like a little extra time, you can extend your stay until midday for £25. However, if you book directly with us, you’ll enjoy a complimentary late checkout until midday as part of our Book Direct Promise.

We will guarantee your room to be ready for arrival from 3.00pm, but if we can accommodate you earlier, we will, subject to availability. If you have booked directly, why not find out if your complimentary upgrade is available? Please note that this subject to availability so cannot be guaranteed.

Absolutely not. Come one, come all. The award winning Heartwood Inns are renowned for being great local pubs serving up delicious food with the warmest of welcomes. Drop in for a drink or book a table for lunch or dinner.

Absolutely! Our Sunday roasts are legendary – served with bottomless trimmings including unlimited Yorkshire puddings, roast potatoes and gravy. Enjoy a starter or dessert for just £6 each with any main. Roasts are available Sundays until 5pm, so book now to avoid missing out!